Operations Manager

Position Overview

We are seeking an experienced Operations Manager to join our growing team. This role is critical to ensuring smooth day-to-day operations, optimizing processes, and supporting the scaling of our business. You'll work cross-functionally with Sales, Customer Success, Finance, and Engineering teams to drive operational excellence and efficiency.

Key Responsibilities

• Process Optimization & Implementation – Design, document, and implement operational processes across the organization
• Business Operations Management – Oversee day-to-day operational activities including scheduling, resource allocation, and vendor management
• Data & Analytics – Develop and maintain key operational metrics and KPIs across departments
• Sales & Customer Success Operations – Partner with Sales to optimize pipeline management, lead qualification, and CRM usage
• Project & Initiative Management – Lead cross-functional projects related to process improvement and tool implementation
• Compliance & Risk Management – Ensure compliance with relevant regulations, policies, and industry standards
• Team Support & Training – Onboard new team members and provide operational training

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field
• 4-6 years of operations management experience, preferably in a SaaS or technology company
• Strong knowledge of CRM systems and B2B sales processes
• Proven experience designing and implementing business processes and workflows
• Proficiency with ERP systems, project management software, and data analytics platforms
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience with process documentation and creating SOPs

What We Offer

• Competitive compensation package commensurate with experience
• Growth opportunity in a rapidly scaling company with clear career progression
• Professional development budget for courses, certifications, and conferences
• Collaborative culture with a talented, supportive team
• Direct visibility into how your work improves the business and customer experience