Dental implant
#PT-4821
Aarav S · Website
Front desk
For clinics & hospitals
The patient who enquired today is choosing a clinic tonight.
Getlead captures every patient enquiry from your website, ads and phone lines, routes it to the right department, and keeps follow-ups and appointment reminders on schedule — so your front office never loses track.
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Enquiry24
Consult booked11
Orthodontics
#PT-4814
Diya P · Meta Ads
Priya M
Physiotherapy
#PT-4809
Ishaan G · Phone call
Neha R
Visited8
Cardiology review
#PT-4798
Arjun R · Referral
Aman K
Follow-up due6
Dental cleaning
#PT-4780
Ananya I · Walk-in
Kiran V
At a glance
What is a healthcare CRM?
A healthcare CRM helps clinics, hospitals and diagnostic centres manage patient enquiries — not medical records. Getlead captures enquiries from your website, ads and phone lines, routes each one to the right department, and creates follow-up and appointment-reminder tasks with owners and deadlines. Front-office teams use it to answer every enquiry, confirm appointments before the slot is at risk, and run outreach for checkups and health camps — while clinical records stay in your existing systems.
| Category | Patient enquiry & follow-up CRM |
|---|---|
| Best for | Clinics, hospitals, labs & diagnostic centres |
| Manages | Enquiries, follow-ups & campaigns — not medical records |
| Pricing | ₹599–899 / user / month |
| Free trial | 7 days, no credit card |
| Platforms | Web · Android · iOS |
Where revenue leaks in healthcare
Three front-office jobs, off your team's memory
Care happens in the consultation room. Whether the patient gets there depends on what happens at the front desk.
Use case
Patient enquiry follow-up
A patient who asks about a procedure and hears nothing books elsewhere. In Getlead, every enquiry gets an owner, a deadline and a reminder — so the call back actually happens.
Use case
Appointment reminder tasks
Reminder tasks are created ahead of every scheduled visit, so staff confirm appointments by call or SMS before the slot goes empty — instead of finding out after it did.
Use case
Department-wise queues
Front office, dental, cardiology, diagnostics — each department works its own queue, and managers see all of them with overdue follow-ups flagged in one view.
Leads & tasks
Every enquiry routed, owned and chased
Website forms, ad leads and phone enquiries land in one lead queue the moment they arrive. Assignment rules send each to the right department desk, and every enquiry gets a follow-up task with an owner and a deadline.
- Department-wise assignment — dental enquiries to dental, cardiology to cardiology
- Appointment reminder tasks created automatically ahead of every visit
- Full enquiry history so any front-office staffer can pick up the conversation
PatientDepartmentSourceAssigned
Aarav SDentalWebsitePriya M
Diya POrthodonticsMeta AdsNeha R
Arjun RCardiologyReferralAman K
Ananya IPhysiotherapyPhone callKiran V
Ishaan GDentalWalk-inRahul S
Campaigns
Fill health camps and checkup drives
Run call campaigns from the same place your enquiries live — seasonal checkup invitations, vaccination drives, health camp announcements — and watch responses land straight back in the queue with an owner attached.
- Segmented outreach by enquiry type, source or department
- SMS & email composed and scheduled from one screen
- Response tracking so the front desk follows up while interest is warm
Recall groupBuilt fromPatients
Due for a checkuplast visit over 6 months312
Missed their appointmentno-show, not rebooked74
Treatment left unfinishedplan started, not completed58
Health camp — this monthcatchment area640
Ready to callworked as a call campaign1,084
FAQ
Questions from healthcare teams
Does Getlead CRM store medical records?
No. Getlead manages patient enquiries, follow-up tasks, appointment reminders and outreach campaigns — the front-office side of a clinic or hospital. It is not an electronic medical record (EMR) system and does not replace one. Your team decides which contact and enquiry details to record in it.
How do hospitals assign enquiries to different departments?
Getlead routes each enquiry automatically using assignment rules — by department, enquiry type or round-robin. A dental enquiry reaches the dental desk and a cardiology enquiry reaches cardiology, each with an owner and a follow-up deadline, so nothing sits unclaimed in a shared inbox.
How much does Getlead CRM cost for a clinic?
Getlead CRM costs ₹599 per user per month billed yearly, or ₹899 per user per month billed monthly. Every feature is included in both plans, and every account starts with a 7-day free trial — no credit card required.
Can Getlead CRM send appointment reminders to patients?
Yes. Every enquiry can carry a follow-up task with an owner and a deadline, and campaigns let you send reminder messages to a chosen group of patients. Reminders sit in the same record as the enquiry, so the person calling can see what was discussed last time before they dial.
How do clinics track enquiries from Google and Facebook ads?
Connect your ad accounts once and every enquiry lands in Getlead automatically, tagged with the source it came from. Reports then show how many enquiries each channel produced and how many turned into booked appointments — so you can see which campaigns pay for themselves and which quietly do not.
Can several branches or clinics use one Getlead CRM account?
Yes. Enquiries can be routed by branch, department or enquiry type, each with its own owner and follow-up deadline. Managers see every branch in one pipeline view, while each front desk works only its own queue, so a busy multi-location practice does not need a separate system per site.
Does Getlead CRM work on mobile for doctors and front-desk staff?
Yes. Getlead runs on the web and as native apps on Android and iOS, all included at ₹599 per user per month billed yearly. Staff can check the enquiry queue, log a call and complete a follow-up from a phone, so the record stays current even when nobody is at a desk.
The fastest reply usually wins the deal
Reply in 30 seconds,
not 30 minutes.
Getlead catches the enquiry, alerts the right rep, and keeps every follow-up on track — so speed stops being luck.
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