Money-Back Guarantee Terms & Conditions

Try Getlead CRM with confidence. If it is not the right fit, eligible first-time customers may request a refund within 30 calendar days of their first successful paid subscription payment, subject to the conditions below.

Please read these terms carefully before purchasing a Getlead CRM subscription. By purchasing a subscription and relying on this guarantee, you acknowledge that the guarantee is subject to the eligibility requirements and process set out below. These terms should be read together with Getlead's Terms of Service, Privacy Policy and any applicable subscription terms.

1. Eligibility period

The 30-day guarantee period begins on the date of the customer's first successful payment for a paid Getlead CRM subscription. The request must be submitted within 30 calendar days of that payment date. A request submitted after this period may not qualify under this guarantee, without affecting any rights that cannot lawfully be excluded.

2. First-time customers

The guarantee is available only to customers purchasing a paid Getlead CRM subscription for the first time. It is limited to one approved refund per customer, business or account, as reasonably determined by Getlead to prevent duplicate or repeated claims.

3. Subscription plans covered

The guarantee applies to eligible first-time paid subscription plans that Getlead identifies as covered at the time of purchase. Unless expressly stated on the relevant pricing or checkout page, free trials, renewals, subsequent billing periods, add-ons, third-party services, upgrades, plan changes and separately purchased services are not covered. Getlead should clearly identify any plan exclusions before payment.

4. How to request a refund

To request a refund, the customer must contact Getlead through its official support channel within the 30-day period. The request should include the registered account email address, business or account name, payment date, payment reference or transaction ID, and a brief reason for the request. Requests may be submitted using the contact details published on Getlead's official website.

5. Verification and review

Getlead may verify the customer's identity, account ownership, subscription status and payment details before deciding a request. The customer agrees to provide reasonable information required for verification. Getlead will review each request fairly and communicate its decision through the contact details associated with the account.

6. Refund amount and processing

If a request is approved, Getlead will refund the eligible subscription amount actually paid by the customer for the covered initial subscription, using the original payment method where reasonably possible. Any treatment of taxes, payment processing charges, currency conversion charges, discounts or promotional credits must be disclosed clearly at checkout and applied in accordance with applicable law. The time taken for the funds to appear may depend on the payment gateway, bank or card issuer.

7. Cancellation and account access

When a refund is approved, the covered subscription will be cancelled. Access to paid features may be discontinued after the refund is processed or at another time communicated by Getlead. Customers should export or save any data they need before access ends. Any handling or deletion of account data will be governed by Getlead's Privacy Policy and applicable law.

8. Exclusions and misuse

The guarantee does not apply to fraudulent or unauthorised transactions, duplicate claims, or claims involving material abuse of the guarantee or a material breach of Getlead's Terms of Service. Getlead may request reasonable evidence and may reject a claim where it has a legitimate, documented basis to conclude that the guarantee is being misused. This clause does not limit any mandatory consumer rights or remedies.

9. No waiver of statutory rights

This guarantee is an additional commercial assurance offered by Getlead. It does not replace, restrict or waive any rights or remedies available to customers under applicable consumer protection or other laws. If any provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail.

10. Changes to this policy

Getlead may update this policy from time to time. The version applicable to a purchase will be the version made available to the customer at the time of that purchase, unless a change is required by law or is more favourable to the customer. Any material changes should be communicated clearly on Getlead's website.

11. Contact and support

For refund requests or questions about this guarantee, contact Getlead using the official support email address or support channel below:

Getlead Analytics Pvt. Ltd.
Govt. CyberPark, Unit-2, Upper Basement, Sahya Building
Kozhikode, Kerala 673016
Email: [email protected]
Phone: +91 7012 266 208

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